Erin Nunley- Get to Know Me!

Hello, I’m Erin!

I believe in cultivating strong customer relationships to ensure customer satisfaction and loyalty. I thrive as a data-driven, collaborative team member where I can translate complex concepts into digestible content and ensure clients derive maximum value from a product.

Erin Chatten Nunley

(she/her)

Resume

About Me

I am a tech-savvy individual with a Master’s degree in Adult Education and Leadership. In my spare time you will likely find me reading a book, seeking new music, volunteering in my community, or traveling to add to my Starbucks mug collection. For 7+ years I have been a collaborative educator, leveraging data insights to train and enable teams for growth and success. Over my career, I have lead 200+ trainings as a public speaker, facilitator, and customer advocate.

I have gained experience in

Higher Education

Non-Profit

B2B SaaS

Customer Success

Customer Education

Training & Development

Event Management

Staff Supervision

Certified in The Birkman Method

The Birkman Method is a behavioral analysis used to improve team cohesion, personal development, and performance improvements. The tool assists individuals in expressing their strengths, needs from their environment, and motivations in the workplace. As certified consultant, I use this tool to train teams to optimize performance and to share with my peers and supervisor how I thrive in the workplace.

Learn about my Strengths

Sample Videos

Public Speaking Sample Reel

A sample of my speaking and facilitating. I specialize in applying industry data to make a topic applicable and have taught in a variety of formats including main stage keynotes, small group facilitation, hybrid interactive onboarding, and fully virtual trainings.

Customer Support Story

I pride myself in supporting customers by creating a relationship-focused interaction and ensuring that they have all the tools they need to be successful. This video shares a time I went above and beyond to ensure a customer was confident in their usage.

Research Vlog

This Vlog sample highlights how I leveraged a research study that I led and applied it to an industry topic. This is one of the ways I assisted in creating educational content to support customers in their growth and success.

Experience & Education

Resume

2014

2016

Bachelor of Arts in integrative studies

Biology & Communication

Oakland university

Gregory H. Mars Leader of the Year Award

Promising Young Alumni Award

Master of arts in higher education, leadership

Oakland University

Graduate Assistantship in Admissions Event Management

Alumni Association Board of Directors Member

research director, trainer, account manager

PHIRED UP PRODUCTIONS & TECHNIPHI

Provided stellar relationship-driven services in the areas of customized training & education, research & assessment, and SaaS technology management for an educational-focused consulting & technology company.

2018

2020

2022

MARKETING CHAIR & BOARD Director

Bates-hendricks neighborhood association

Leads marketing and fundraising initiatives for the Indianapolis-based non-profit organization through fundraising partners, operations of technology, graphic design, and leading social media engagement. Organizer of the annual fundraising community event that attracts over 1,000 attendees and raises $5,000.

Director of growth

Alpha tau omega national fraternity

Oversaw the nationwide growth and retention education, growth strategy, and membership analysis efforts for a non-profit serving 140 local organizations and 8,000 active members.

customer success manager

GREENLIGHT GURU

Acts as a trusted point-of-contact to 90 customers by partnering throughout the customer lifecycle in offering onboarding, enablement, strategy, and support.

Selected Works